The post explains that many enterprises have a visibility and control problem: devices join and leave the network constantly (remote work, BYOD, IoT), but the “system of record” for assets in ServiceNow’s CMDB often lags behind reality. Cisco ISE, by contrast, can see what is actually connecting in real time, but it may lack the business context that lives in the CMDB (owner, department, lifecycle status). The result is manual reconciliation, compliance gaps, and slow investigations whenever an “unknown device” appears.

Cisco’s proposed fix is a tighter, certified integration: the ServiceNow Service Graph Connector for Cisco ISE (supported on ISE 3.3 Patch 4 and later) to enable bidirectional, near real-time synchronization. In simple terms, ISE can continuously update ServiceNow with live device posture, location, last-seen time, and connection state, while ServiceNow can feed richer asset metadata (owner, asset tag, compliance state, etc.) into ISE so access policies can be more precise. The post also highlights “asset-aware access” workflows where policy assignments can be made in ServiceNow and enforced immediately by ISE—aimed at reducing console-hopping and improving response speed in large, fast-changing environments.

Source: https://blogs.cisco.com/security/cisco-ise-servicenow-redefining-asset-aware-access